Operational metrics aren’t as simple as they might first appear.
But with careful design, it’s possible to use a common yet flexible format for the representation of these metrics.
PNF is our generic and extremely powerful way to describe the essential attributes of any organisational metric.
It shows you:
- How the metric is quantified – its units of measurement and values
- How the metric is qualified – the things to which it relates, both formally and informally, along with any reference data
- The origin of the metric – its part in a sequence
- The history or audit trail of the metric