One way to answer this question might be to consider AI in the same way as any other job applicant. After all, it’s effectively ‘interviewing’ for a position.

So, it seems fair to ask the same questions that might be asked of a ‘natural intelligence’ candidate...

Why operational metrics based on interaction data are critical in helping organisations to understand their current operations, and to predict and plan for what might happen in the future.

It’s festival time in Edinburgh, which reminded me of a joke that conjures up an infinite chicken-and-egg loop. It's almost a summary of the tricky-though-desirable programming concept of recursion, and I think it can also relate to wider project processes...

I consider the question of whether the actor or the role is more important – both in the arts and in operational processes...

Let’s look at the complications of the UK rail ticketing system and consider whether this is where AI could meet its match.

You could easily imagine the people behind electricity grid operation are jostling for position at the front of the queue for artificial intelligence services right now...

It’s a gross generalisation, but economic developments come in two broad flavours: cheaper or bigger.

But how do you find out whether your organisation has achieved either of these?

We explain how providing metrics that matter to your organisation will make your business more sustainable – and profitable – in the age of AI.

This year marks the 200th anniversary of the invention of the modern railway.

We look at the link between the birth of the railway and today’s IT systems...

This year sees the silver anniversary of the 21st century.

And in terms of information technology, a lot has changed in that first 25 years...